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More than an IT company:
a story of commitments

Sustainable solutions for a sustainable planet

At ACEN, excellence is in our DNA, based on strong values ​​that drive everything we do. Our vision and mission drive strong growth, but the philosophy remains the same:

People matter, nature matters.

ACEN has 5 clear commitments that focus on protecting
our precious planet and respecting people.

TOGETHER WE MAKE THE DIFFERENCE!

Fair Business

Environment

People

Society & Community

Customers

Fair Business

At ACEN, ethics and transparency are core values. Our Code of Conduct promotes fair competition and transparent communication, always striving for the best solutions for our customers. With a focus on value-driven business, our teams work together based on trust and respect.

Our improved business processes ensure more efficient and better quality results, leading to higher customer satisfaction and employee happiness.

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Environment

ACEN is actively committed to the environment. From adopting bee colonies to promote biodiversity to installing solar panels, sustainability is embedded in all our activities.

Our mobility policy encourages the use of electric cars through car-free days and charging stations, while our water and waste management strategies are aimed at minimizing our carbon footprint.

A commitment to sustainability permeates every aspect of our business, creating a healthier planet.

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People

People are at the heart of ACEN. From attracting diverse talent to developing our employees through advanced training and certifications, we create a safe and healthy workplace.

Our Cronos Care programs support the physical, emotional, financial and social well-being of our employees, enabling them to grow both personally and professionally. We create an inclusive culture where everyone feels valued and respected.

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Society & community

ACEN is deeply committed to the community. Our involvement ranges from sponsoring local initiatives to partnerships with educational institutions such as KDG and Howest, and supporting social projects such as BeCode and Pluralit. These efforts strengthen our ties with society and promote a broader understanding and acceptance of technology.

By actively participating in social development, we not only strengthen our local presence, but also contribute to global change.

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Customers

At ACEN, our customer is king. We are committed to protecting consumer rights and promoting sustainable consumption. Our marketing strategies are honest and transparent, and our customer satisfaction is continuously measured through surveys.

We are proud of our various certifications, including ISO27001, which underscore our commitment to privacy and excellent service. We strive to continuously improve our customers’ experiences, putting both their needs and the well-being of the planet first.

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We only use your e-mail address to send newsletters.

We do not pass on your address to third parties.

Security as a Service

Experience peace of mind with our Security as a Service – your company’s ultimate shield against threats, featuring reliable 24/7 protection, local support, and a tailored approach to meet all your unique security needs.

Discover our services

We are looking for talent

Check out our careers platform and discover our wide range of cybersecurity opportunities!

Join our team

ACEN initiatives​

Fair business

Good Governance

We have developed a Code of Conduct that emphasizes our core values ​​of ethics and transparency, with a view to conducting business fairly.

From ISO27001 to ISO9001

At ACEN, we have already achieved ISO27001 certification, which demonstrates our commitment to information security. Now, we are taking the next step towards sustainability by aiming for ISO9001 certification for quality management.

Driven by values

Our values ​​are not just words, but a guiding principle in everything we do, from customer interactions to how we treat our employees. We want to foster a culture of trust and mutual respect that allows our teams to work together effectively.

Our values: expertise, integrity, collaboration and innovation.

Social purchasing

We are committed to fair trade and make socially responsible purchases, including Fair Trade products.

Improved business processes

Business processes can contain a lot of errors and/or waste. By looking at them with a lean perspective, such things can be noticed (faster). Minimizing waste has the following advantages:

⦿ Faster and smoother business processes
⦿ Shorter lead times
⦿ Better delivery reliability
⦿ Increasing quality
⦿ Decreasing costs
⦿ Higher employee satisfaction
⦿ Creating more value at every process step!

Fair competition

Transparent information sharing, vendor independent approach for best option for the customer.

ACEN initiatives

Environment

Electrification of our fleet

We have been strongly committed to the electrification of our fleet for years. Every new car ordered is an electric car and our parking lot is also equipped with a large number of charging stations. We are even playing a pioneering role in the market in this area.

Car Free Day

On Car Free Day, we encourage our employees to leave their cars at home. And we focus on sustainable mobility alternatives, such as bicycle leasing. We make it an experience, including breakfast and a goodie bag, a bicycle repair and washing service, and inspiration about new means of transport.

Green energy

We do not have our own building stock, but use rental offices. We actively consult with the owners to optimize energy efficiency. During our recent renovation of our office, we opted for energy-efficient materials and invested in solar panels on our roof.

Biodiversity

ACEN has adopted beehives and bee hotels from the non-profit organisation Carnica; a Belgian initiative with the aim of maintaining and expanding the vital but endangered bee population.

At ACEN, we plant a new tree for every new employee. This is how we want to grow together. That is why we are planting a personalised tree in the name of our new colleague together with ‘BOS+ plants’.

Water

We provide a drinking bottle for every employee to drastically reduce plastic. We have also installed a Drippl water fountain. No more bottles and cans lying around the office. Fewer full PMD bags, up to 4 times less energy consumption than traditional vending machines and refrigerators and less CO2 emissions.

ACEN initiatives

People

Recruitment and selection

Our recruitment and selection process focuses on finding a cultural fit. Once new employees are on board, we ensure a smooth onboarding process so they are ready to hit the ground running. We strive to retain employees by emphasizing our core values ​​and benefits. In addition, we invest in career development and training so our employees continue to grow.

Young starters

For our young starters, we have created ‘Shifting Gears’, a training program for young starters who are taking their first steps on the labor market. We offer them a paid 6-week masterclass, in which they receive in-depth training in cybersecurity. After this masterclass, they follow various technical training courses and we support them intensively for another 2 years in the field of personal growth with soft skill training.

Career paths

For intermediate to senior profiles, we want to be the breeding ground for further development of talents and entrepreneurship. Today, we are working hard on career paths to help each person grow both technically and personally.

Safe and healthy workplace

Our new work floor offers a secure environment with fruit, soup, ergonomic desks and height-adjustable screens, where colleagues treat each other with respect and everyone can be themselves.

Workability

Our pursuit of optimal workability includes the continuous improvement of internal processes. This not only increases the efficiency of doing business, but also ensures that employees experience pleasure in their work. In addition, we offer working groups that colleagues can volunteer for to refine these internal processes.

Healthy mind, productive work

At ACEN, we believe that good mental health positively influences work performance. That is why we offer a wide range of sports activities, such as padel, badminton, fit on wheels and indoor football. 

In addition, we take a daily walk with the team during the lunch break. These initiatives are of course completely voluntary, so that everyone can contribute to a healthy work balance in their own way.

Cronos Care

In addition to our own initiatives, employees can also rely on the initiatives of the parent company Cronos, under the name Cronos Care.

Cronos Care is based on 4 well-being dimensions:

⦿ Emotional well-being: neurodiversity coaching, menopause consultation, meditation, relaxation at work, chair massage

⦿ Physical well-being: osteopath, menopause consultation & medical checks, sporting events, smoking cessation, F.I.T.T., ergonomics

⦿ Social well-being: Antwerp Pride, warm actions,…

⦿ Financial well-being: Cronos care shop, Flex Income Plan (FIP)

ACEN initiatives

Society & Community

Collaborations with education

ACEN maintains active partnerships with colleges that offer IT and specifically cybersecurity courses. Our partnerships with institutions such as KDG and Howest contribute to the extensive quality of the teaching programs.

We also develop interesting internship assignments. These assignments are challenging for students and seamlessly connect to the learning material during their education.

Cyberstudios Howest

At ACEN, we are proud of our partnership with Howest, where we actively contribute to the Cyberstudios Howest initiative. This program acts as a breeding ground for converting highly technical ideas into successful start-ups. It fits seamlessly with our vision to support and stimulate young entrepreneurs in cybersecurity.

Collaboration with Becode

Together with Cronos Security, we also have a collaboration with BeCode, a next-generation ICT training center. The training is aimed at job seekers and school leavers. The participants receive an intensive seven-month training in web technologies, such as cybersecurity.

ACEN Initiatives

Customers

Customer Protection

We offer services that unburden customers and provide an answer to their challenges in a rapidly changing cybersecurity context.

Labels & Certifications

At ACEN, we take fair business seriously. Our ISO270001 label is proof of our commitment to security and integrity. In addition, we invest in our employees by training them in the technologies we offer. Our young starters obtain the CompTIA+ Security certificate and then the specific certifications that belong to the technologies. In this way, we guarantee quality and we are committed to optimally supporting customers in the field of cybersecurity.

Ongoing Cybersecurity Support

At ACEN, we understand that cybersecurity is an essential part of every business. We support companies with all their cybersecurity issues and offer ongoing support after the implementation of technologies. For customers who use our security projects, we offer support contracts, so that they can always count on us for ongoing support.

In addition, we offer SOC as a Service, with active security monitoring and rapid incident response. Our dedicated team is ready to intervene immediately in the event of security incidents. In this way, we ensure that companies are always optimally protected against cyber threats.

Customer Satisfaction

At ACEN, we value the opinions of our customers. After the completion of each project, we send a satisfaction survey to evaluate their experience. This feedback allows us to continuously improve our services and increase quality. We are grateful for their input and strive to provide each customer with the best possible experience.

Discretion

At ACEN, we understand that cybersecurity is a combination of policies, human resources, and technologies that companies carefully design. We treat sensitive data, access rights, and processes with the utmost discretion. Our commitment to security and confidentiality is unwavering because we understand how critical these aspects are to our customers.